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Frequently Asked Questions

 

How long does it take to process an order?

We have a very fast turnaround period. However, it may take one to two business days for us to process certain orders (prior to shipping it). Once the order has shipped, your estimated time depends on item location and destination. Contact Us if you need an accurate estimated time of arrival for your order.

        

How do I open/change my www.alliedonlineshop.com account login ID?

 Go to My Account on the top menu, on this page you can see a link that says: “edit your password and account details.”

 

Is the www.alliedonlineshop.com website secure? What types of security features are utilized to safeguard my information?

We carry secure certificates and all processes are made by Paypal, regardless of your mean of payment. Even if you pay by Credit Card, your transaction is made and secured by Paypal, wich guarantees the safety of your information as well as the transaction you are making.

 

Does Allied Tech sell or release my personal information?

Allied Tech respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional detail.

 

I can't view or login to the www.alliedonlineshop.com website. What can I do?

Refresh your browser. If the problem persist please Contact Us

 

What should I do if an item is missing from my order?

 First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call www.alliedonlineshop.com at + (501) 223 - 3113 if you're unable to locate an item.

 

Can I pre-order a product that is not yet in stock?

 Yes, all our products are eligible for pre-order.

 

Can I back order an item that is out-of-stock?

Yes, you can backorder even when they are sold out or out-of-stock. A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.

 

Can www.alliedonlineshop.com’s agents physically obtain a product and describe it to me?

Yes, our sales agents have information on all products we carry on our website. Call us at 223 - 3113. A dedicated representative is here to Help you.

 

Does www.alliedonlineshop.com accept phone, fax, email, chat or mail orders?

 Yes. You may place an order by calling 223-3113 or email us at any of the email addresses posted on the website.

 

I didn't see an order confirmation page. Did my order go through?

 If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact us to make sure your order was received.

 

I think I may have placed a duplicate order. What should I do now?

 Call us. We will cancel the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, we will attempt to recover the shipment and credit you back for it. If it gets delivered to you may need to return it. You will be refunded in full when those items are returned to us within 10 working days.

           

I think I may have placed a duplicate item on my order. What should I do now?

 Call us. Provide us with the order number, the item number and the quantity you received. If it gets delivered to you may need to return it. You will be refunded in full when those items are returned to us within 10 working days.

 

After I submit an order with www.alliedonlineshop.com, how will I be advised of the order's progress?

We will keep you informed of your order via e-mail. Your tracking info will be emailed to you once the item is shipped. You may also check our online order status page for live updates.

 

How can I check my www.alliedonlineshop.com order status online?

 Yes you can. Go to My Account - My Orders. You should be able to verify the status there. If you can't fin the information you are looking for please Contact Us.

 

Can I add, change or remove items from my order after it has been submitted?

Yes. Once an order is submitted it can only be amended or edited by calling us. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be cancelled.

           

How can I cancel my order?

Our order process has a very fast turnaround period; as long as your order has not shipped we can cancel it and offer a full refund. If the order has already shipped, we will issue a return authorization for you to return the item. You may also refuse the package when the delivery service arrives. If you wish you may contact us.

 

Do products come with warranties?

Unless otherwise noted on the product page, product warranty is 1 Year counted from the date of initial shipment of order.

-           Within 6 months after initial shipment of order:

   Upon returning, defective items are replaced and shipped back to customers for free.

 -           6 to 12 months after initial shipment of order:

   Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is unavailable.

 

  

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